Case-by-case resolution that supports IVF patient satisfaction
Even the most skilled reproductive endocrinologists have encountered situations where patients are unhappy with their experience. Responding to these incidents in the right way is the key to ensuring that the patient needs are met, and that dissatisfaction doesn’t turn into a costly legal claim. REI Protect can help prevent an IVF patient lawsuit by guiding you through each of these situations as soon as they arise, with IVF patient satisfaction as the number one priority.
Simply contact us at any time to explain the situation you are facing, and we will deliver proven approaches designed to diffuse the situation before it becomes a crisis. Communication is key, and giving the patient the resolution they need is the number one priority. With our unique consultative approach, the vast majority of potential legal claims we have helped to address have been resolved in-office, rather than in court.
A comprehensive approach to preventing an IVF patient lawsuit
Of course, the best way to ensure patient satisfaction with every encounter is to maintain a practice that operates with a risk-management mindset and quality at the heart of everything you do.
The first step to reducing your risk of litigation is to ensure that you have effective REI policies and procedures in place to protect your practice. REI Protect can provide an underwriting assessment of your current risk management strategy, covering many aspects of your operations to reduce your risk of an IVF patient lawsuit.
- IVF consents
- REI P&P (REI policies and procedures)
- REI practice management
- Documentation and record-keeping
- Fertility practice staff training
- Clinical decision support
In addition to assessing your practice’s risks, we extend our evaluation to cover any ancillary businesses associated with your practice, addressing IVF lab risks as well as your policies and procedures for shipping and storage of cryopreserved reproductive material.
You don’t have to be an insured member of REI Protect to access our claims prevention services, and our experienced REI is always available to provide evidence-based clinical decision support as needed. Contact us to learn more about how we can help you prevent and address potential issues before they can grow into legal challenges.
Dr. Steven Katz is a rare and extraordinary individual. I have had the privilege of extensively witnessing his approach to claims prevention and management services of reproductive endocrinology and infertility practices, in-vitro fertilization laboratories, egg banks and long-term cryopreservation storage facilities. He is passionate, thorough, candid, insightful, talented, and brilliant in protecting his clients.
Dr. Katz anticipates potential issues and problems before they escalate and addresses them quickly, professionally, and responsively. He is also an excellent teacher in his field and extremely effective in solving problems. Indeed, in 30 years of representing healthcare providers, I have rarely experienced such risk management skills and services as those he provides.Jaryl Rencher, J.D., Attorney, Rencher Anjewierdan Firm Salt Lake City
Dr. Katz anticipates potential issues and problems before they escalate and addresses them quickly, professionally, and responsively. He is also an excellent teacher in his field and extremely effective in solving problems. Indeed, in 30 years of representing healthcare providers, I have rarely experienced such risk management skills and services as those he provides.
On a personal level, Dr. Katz is gracious, caring, and kind. I wish there were more people and professionals like him.